Effective Date: 3/10/2025

1. Introduction

Welcome to Grizzly Mobile Detailing LLC. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services, including our website, SMS/MMS communications, and third-party integrations.

By using our services, you consent to the collection and use of your information in accordance with this policy.

2. Information We Collect

We collect the following types of personal data:

• Contact Information: Name, phone number, email address.
• Payment Information: Credit/debit card details for deposits and final payments (processed securely via Stripe).
• Vehicle Information: Make, model, and condition of your vehicle for detailing services.
• Communications: SMS/MMS messages, emails, and call records for customer support.
• Website Analytics: IP addresses, browser type, and website interactions via Google Analytics.

3. How We Collect Information

We collect data through:

• Website Forms: When you book an appointment or request a quote.
• Phone Calls & SMS: When you contact us for services or consent to text communications.
• Payment Processing: When you make a deposit or final payment through Stripe.
• Third-Party Integrations: Data collected via OrbisX for booking and Mailchimp for email marketing.

4. How We Use Your Information

We use collected information to:
 Confirm and remind you of appointments.
 Process deposits and final payments securely.
 Send invoices and payment links via SMS & email.
 Provide customer support and respond to inquiries.
 Improve our services through analytics and feedback.
 Send promotional offers (if you have opted in).

5. Payment & Data Retention Policy

• A $25 deposit is required for all detailing services and $100 for premium services at the time of booking.
• Deposits must be paid via credit or debit card.
• The card used for deposit is securely saved to the customer profile for final billing.
• The remaining balance is invoiced via text and email upon completion of service.
• Any unpaid balance after 24 hours will be automatically charged to the card on file.
• Customer data is retained for business records only and can be deleted upon request.

6. Third-Party Services & Data Sharing

We use third-party services for essential business operations:
 Stripe: Secure payment processing.
 OrbisX: Customer booking and management.
 Mailchimp: Email marketing (only if opted in).
 Google Analytics: Website traffic tracking.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

7. Data Security Measures

We take security seriously and implement:
 Encryption to protect payment and personal data.
 Secure servers for storing customer information.
 Restricted access to personal information for authorized personnel only.

8. Cookies & Tracking Technologies

Our website uses Google Analytics to track visitor behavior and improve user experience. Cookies may be stored on your browser, but you can disable them in your browser settings.

9. Opt-Out & Customer Rights

You have the right to:
 Opt out of SMS/MMS by replying STOP to any message.
 Unsubscribe from emails by clicking the “Unsubscribe” link in any email.
 Request data deletion by contacting us at Chris@grizzlywashco.com.

10. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions, please contact:
 Chris@grizzlywashco.com
 720-256-5025